Privacy Policy

Last updated: 23 July 2026

ChinGrowth Pte. Ltd. ("ChinGrowth") handles personal data in accordance with Singapore's PDPA 2012. This policy covers chingrowth.pro visitors, enquiry submitters and clients of our brand-growth terrace atelier at Manhattan House, Chin Swee Road.

Identity

Controller: ChinGrowth Pte. Ltd., UEN 202696274M, 151 Chin Swee Road, #06-11 Manhattan House, Singapore 169876. Privacy Officer: [email protected].

Data collected

Names, emails, messages, company details, brand assets, campaign data, consent records, cookie preferences, server logs, and AI-assisted draft materials reviewed by human strategists before use.

Purposes

Enquiry response, brand strategy delivery, creative systems work, channel cadence planning, performance marketing, AI-enhanced growth sprints under human judgment, website improvement, legal compliance. Consent via unchecked checkbox; contract for client work.

Disclosure

Ad platforms, cloud hosting, analytics (if consented), professional advisers bound by confidentiality. No sale of personal data.

Cross-border

Data may be processed outside Singapore via reputable sub-processors with contractual PDPA-aligned safeguards.

Retention

Enquiries: 24 months. Client records: up to 7 years. Analytics: 14-month anonymisation cycle.

Rights

Access, correction, consent withdrawal, PDPC complaint. Email [email protected] — 30-day response target.

Security measures

Role-based access, HTTPS, staff PDPA training, human-in-the-loop AI policy for marketing content.

Cookies

See Cookie Policy. Six-month consent storage.

Introduction and scope

This Privacy Policy describes how ChinGrowth Pte. Ltd. ("ChinGrowth", "we", "us", "our") collects, uses, discloses, stores and protects personal data in accordance with the Personal Data Protection Act 2012 ("PDPA") of Singapore and subsidiary legislation, guidelines and advisory opinions issued by the Personal Data Protection Commission ("PDPC"). It applies to all personal data processed in connection with chingrowth.pro, our marketing agency services, client engagements, events, email correspondence, telephone enquiries and any other channel through which you interact with us from our Manhattan House studio on Chin Swee Road, Singapore.

By visiting chingrowth.pro, submitting an enquiry form, engaging our services or otherwise providing personal data to us, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under the PDPA, we obtain it through clear, affirmative means — for example, an unchecked consent checkbox on our contact form — and you may withdraw consent at any time subject to legal and contractual constraints.

Organisation identity and Data Protection Officer

The organisation responsible for your personal data is ChinGrowth Pte. Ltd.. Our registered address is 151 Chin Swee Road, Manhattan House, Singapore. For privacy-related enquiries, access requests, correction requests, consent withdrawals or complaints, contact our Privacy Officer at the email address listed on this page. We aim to acknowledge privacy enquiries within five business days and to respond substantively within thirty calendar days, or inform you if an extension is required under PDPA timelines.

Categories of personal data we collect

Depending on your relationship with us, we may collect: (a) identity and contact data — full name, job title, company name, business email, telephone number, postal address; (b) enquiry and communication data — messages submitted via contact forms, email threads, meeting notes, call records where permitted; (c) client project data — campaign briefs, brand assets, audience research materials, creative drafts, media plans, performance reports, invoices and contractual correspondence; (d) technical and usage data — IP address, browser type and version, device identifiers, referring URL, pages viewed, session duration, approximate geographic location derived from IP, and cookie identifiers where consented; (e) marketing preferences — your choices regarding analytics cookies, newsletter subscriptions and event invitations; (f) AI workflow metadata — prompts, draft outputs and review logs where generative AI tools assist our team, always under human strategist review before client delivery.

We do not intentionally collect sensitive personal data as defined under the PDPA unless required for a specific lawful purpose and with appropriate safeguards. If you voluntarily include sensitive information in a free-text message, we will handle it only to the extent necessary to respond to your enquiry.

How we collect personal data

We collect personal data directly from you when you complete forms on chingrowth.pro, email us, telephone our studio, attend meetings or sign service agreements. We may collect data indirectly from your organisation when you are designated as a contact person for a client account. Server logs are generated automatically when you browse our website. Analytics data is collected only if you consent via our cookie banner.

Purposes of collection, use and disclosure

We process personal data to respond to enquiries; deliver marketing agency services including brand strategy, campaign planning, media planning, paid and organic activation, creative direction, audience research, performance marketing and AI-assisted workflows under human review; manage retainer relationships; issue invoices; improve website security and usability; comply with law; and maintain corporate records.

Our legal bases under the PDPA include consent, contractual necessity and legitimate interests balanced against your rights.

AI, marketing automation and human-in-the-loop review

ChinGrowth uses generative AI and marketing automation tools to accelerate research, draft copy and analyse campaign performance. Every AI-generated output intended for client-facing use undergoes human strategist review. We do not sell personal data to AI vendors or use your data to train public foundation models without explicit written consent. Cross-border processing may occur when cloud platforms or advertising networks host data outside Singapore; we implement contractual safeguards aligned with PDPA requirements.

Disclosure to third parties

We may disclose personal data to cloud hosting providers, email platforms, advertising and analytics vendors where consented, professional advisers bound by confidentiality, payment processors and government authorities when required by law. We do not sell personal data to data brokers.

Cross-border transfers

Personal data may be transferred to countries outside Singapore where sub-processors maintain servers. We ensure recipients provide protection comparable to the PDPA through contractual clauses and vendor due diligence.

Retention periods

Enquiry records: twenty-four months after last contact. Client files: up to seven years. Cookie consent: six months. Server logs: rolling basis, generally not exceeding twelve months.

Your rights under the PDPA

You may request access, correction, consent withdrawal and information about uses and disclosures. Complaints may be lodged with the PDPC at www.pdpc.gov.sg. Contact our Privacy Officer to exercise rights.

Do Not Call and marketing communications

We comply with Do Not Call Registry provisions. You may opt out of marketing emails at any time.

Cookies and similar technologies

See our Cookie Policy at /cookies.php. Manage preferences via cookie banner or browser settings.

Security measures

Role-based access, HTTPS, staff PDPA training, incident response procedures and vendor assessments. We notify affected individuals and the PDPC where required following breaches likely to cause significant harm.

Data breach notification

We assess incidents promptly, contain and remediate, notify the PDPC as required and inform affected individuals without undue delay.

Third-party websites

We are not responsible for third-party privacy practices linked from chingrowth.pro.

Children and minors

Our services target business professionals. We do not knowingly collect data from individuals under eighteen.

Record-keeping and accountability

We maintain records of processing activities, consent logs, data inventory mappings and vendor agreements as required for PDPA accountability. Internal audits review data handling practices periodically. Staff with access to personal data receive role-appropriate training on collection limits, secure handling, incident reporting and responsible use of AI tools in marketing workflows.

Automated processing and profiling

We do not make solely automated decisions producing legal or similarly significant effects about individuals without human review. AI-assisted analytics may suggest audience segments or creative variants; strategists evaluate outputs before any client-facing action. Where profiling occurs in advertising platforms, platform terms and your campaign settings apply in addition to this policy.

Access request procedure

To submit an access or correction request, email our Privacy Officer with your full name, organisation, contact email, and a description of the data concerned. We may request reasonable identity verification. We will provide data in a commonly used format where feasible. If we cannot provide access, we explain reasons permitted under the PDPA, such as legal privilege or third-party confidentiality.

Withdrawal of consent

Where processing relies on consent, withdrawal is as easy as giving consent. Withdrawing consent does not affect prior lawful processing. Some services may be unavailable if withdrawal prevents us from performing necessary processing — for example, we cannot respond to an enquiry without contact details.

Third-party processors and subprocessors

We engage subprocessors for hosting, email delivery, CRM, project management, analytics and advertising technology. Each subprocessor is assessed for security practices and contractual PDPA alignment before engagement and monitored during the relationship. A list of categories of subprocessors is available on request.

Marketing agency client data

When you engage ChinGrowth as a client, we may process personal data on your behalf as part of campaign delivery — for example audience lists you provide for advertising. In such cases, roles and responsibilities are defined in the service agreement. You represent that you have lawful grounds to share such data with us and that our processing instructions comply with applicable law.

Publicly available personal data

We may reference publicly available business contact information for B2B outreach where permitted. We honour opt-out requests promptly and maintain suppression lists. We do not scrape personal social media profiles for unrelated purposes.

Glossary

"Personal data" means data about an individual who can be identified from that data. "Processing" means any operation performed on personal data including collection, storage, use and disclosure. "Consent" means voluntary agreement indicated by a clear affirmative action. These terms follow PDPA definitions unless stated otherwise.

Contact and complaints

Contact our Privacy Officer for questions. ChinGrowth is a B2B brand-growth terrace atelier — not chinaware, not ChuaGrowth, not life coaching.

Updates

Revised policies posted with new date. Continued use constitutes acceptance of material changes.